Knowledge base
What cookies do Extellio use?
On November 14th, 2022 we changed the names of our cookies. This does not affect old customers before November 14th who still keep the old prefixes.
If you signed up to Extellio (or formerly E-space) before November 14th, 2022, you can find the list of cookies here.
If you signed up to Extellio after November 14th, 2022, you can find the list of cookies below.
Confused by cookies, local storage and session storage? Check out our article about what a cookie is!
Read more about the data Extellio tracks and how Extellio handles your data.
When does this list of cookies not apply?
- If you've used the prefix feature available from our Deep license, you can see your set prefix under Edit data sources.
- If you've turned on cookieless tracking (available in Starter and above), no analytics cookies will be set.
- If you're using cookieless surveys (available in Starter and above), no survey cookies will be set.
If you signed up to Extellio after 2022-11-14:
If you use surveys:
extellio_respondentID
Type: Analytical | Storage: Local storage | Lifetime - 12 months
Randomly generated id to keep track of visitor over time
extellio_timers
Type: Functional | Storage: Local storage | Lifetime - 1 year
Tracks time spent on pages to decide when to trigger surveys. This information is not used in any other way and never leaves the browser.
extellio_session_timers
Type: Functional | Storage: Local storage | Lifetime - Session
Tracks time spent on pages during the current visit to decide when to trigger surveys. This information is not used in any other way and never leaves the browser.
extellio_<surveyId>
Type: Functional | Storage: Local storage | Lifetime - 1 year
One entry for each survey that has been active on the website. Stores information of when the survey was triggered, shown, dismissed, and completed to help decide when to trigger surveys. This information is not used in any other way and never leaves the browser.
If you use analytics:
extellio_respondentID
Type: Analytical | Storage: Local storage | Lifetime - 12 months
Randomly generated id to keep track of visitor over time
extellio_id
Type: Analytical | Storage: First-party cookie | Lifetime - 13 months
Stores a randomly generated analytics ID, visit count, current time (refreshed with every user action), time of the last visit, and time of previous e-commerce order.
extellio_ses
Type: Analytical | Storage: First-party cookie | Lifetime - 30 minutes
Shows if there is an active session by the visitor. If the cookie isn’t present the session finished over 30 minutes ago. Temporarily stores visit count, current time (refreshed with every user action), time of the last visit, and time of previous e-commerce order before it's saved in the extellio_id - cookie.
extellio_ref
Type: Analytical | Storage: First-party cookie | Lifetime - 6 months
Stores the attribution data, the original referrer used to visit the website
extellio_hsr (only if you use heatmaps or session recordings)
Type: Analytical | Storage: First-party cookie | Lifetime - 30 minutes
Stores the id of the heatmap or session recording being sampled
extellio_cvar (optional)
Type: Analytical | Storage: First-party cookie | Lifetime - 30 minutes
Contains custom variables that were set during a previous page view. Requires using the storeCustomVariablesInCookie() method.
When using custom consent settings:
mtm_consent
Type: Necessary | Storage: First-party cookie | Lifetime – 30 years
Used to remember that tracking consent is given. It is created with an expiry date of 30 year, it is possible to define a shorter expiry period when remembering consent.
mtm_consent_removed
Type: Necessary | Storage: First-party cookie | Lifetime – 30 years
Used to remember that tracking consent is removed. It is created with an expiry date of 30 year, it is possible to define a shorter expiry period when removing consent.
mtm_cookie_consent
Type: Necessary | Storage: First-party cookie | Lifetime – 30 years
Created with an expiry date of 30 years to remember that consent for storing and using cookies was given by the user. It is possible to define a shorter expiry period for your user cookie when remembering the consent.
Got questions?
Send an email to customersuccess@extellio.com and we will help you.
If you signed up to Extellio before 2022-11-14:
If you use surveys:
espace
Type: Functional | Storage: Local storage | Lifetime - 12 months
Information about time spent on the website and what surveys have been seen and closed.
espace_session
Type: Functional | Storage: Session storage | Lifetime - 12 months
Information about time spent on the site at the current visit.
If you use analytics:
_pk_id
Type: Analytical | Storage: First-party cookie | Lifetime - 13 months
Stores a randomly generated analytics ID, visit count, current time (refreshed with every user action), time of the last visit, and time of previous e-commerce order.
_pk_ses
Type: Analytical | Storage: First-party cookie | Lifetime - 30 minutes
Shows if there is an active session by the visitor. If the cookie isn’t present the session finished over 30 minutes ago. Temporarily stores visit count, current time (refreshed with every user action), time of the last visit, and time of previous e-commerce order before it's saved in the extellio_id - cookie.
_pk_ref
Type: Analytical | Storage: First-party cookie | Lifetime - 6 months
Stores the attribution data, the original referrer used to visit the website
_pk_hsr (only if you use heatmaps or session recordings)
Type: Analytical | Storage: First-party cookie | Lifetime - 30 minutes
Stores the id of the heatmap or session recording being sampled
_pk_cvar (optional)
Type: Analytical | Storage: First-party cookie | Lifetime - 30 minutes
Not set by default. Contains custom variables that were set during a previous page view. Requires using the storeCustomVariablesInCookie() method.
Got questions?
Send an email to customersuccess@extellio.com and we will help you.
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