Knowledge base

How does Extellio handle your data?

Data storage

Extellio stores data with ElastX AB on servers in Sweden.

The servers are behind a firewall that is only open for HTTPS traffic.

Backup of database is taken every day and stored with City Network Hosting AB in Sweden.

Access to the data

Extellio and some contracted subcontractors, needed in order for us to deliver and develop our services, have access to data. Such subcontractors have confidentiality and personal data agreements with Extellio. 

In addition, the customer and, where appropriate, external parties that are approved by the customer, have access to the data collected during the time when they have a valid license. Customer access to data is via Extellio, either through personal login or via API.

Extellio platform 

The Extellio platform is accessed by customers via the internet with a personal login. User accounts and logins are managed by the company Auth0. Verification of user privileges is done using JWT issued by Auth0 and is valid for 24 hours.

Personal data

Normally users and respondents are anonymous, and no personal data is collected. However, in some instances, personal data might be collected.

Depending on what kind of personal data was tracked, you can either remove it yourself in the platform or report it to us.